Asian Pro League – FAQ


General

What is the APL?

The Asian Pro League (APL) is the brainchild of CS 1.6 legend, Harley “dsn” Örvall and the founder of CSGO2ASIA, Nikhil ‘‘nikh” Hathiramani. Following the same popular FPL circuit format in NA and EU, the APL is a ‘soloQ’ only player league – not a team league. We are the first verified hub in Asia on one of the world’s leading CS:GO platforms –  FACEIT.

How do I join APL?

The APL utilizes the FACEIT hub system, a feature open to all users of FACEIT. To join, you need to register on www.faceit.com first. All hubs are open to join for those with the correct FACEIT levels, but to be able to play in APL hubs you are required to be a subscriber (you don’t need to be FACEIT premium).

Begin your path in the APL by choosing one of four divisions:
How do I know which Division to join?

At the moment, Divisions are only restricted based on your FACEIT CS:GO level. If you are a new user to FACEIT, you will have to play a few placement games first in order to determine your level. After gaining your appropriate level, choose the server location that you best ping to.

How do I join APL Pro Division?

Only those invited may join APL Pro Division. To get invited to Pro division, you must be the winner of Division 1 in Singapore (SG) or Hong Kong (HK) Hub.

Who is invited to Pro Division?

The list of invites for the launch of APL Pro division can be found here.

Why should I join APL?

The matchmaking system is broken. Whether you play regular MM or on any third party CS:GO platforms, the toughest thing is finding like-minded people who simply want to have a good playing experience. All of our APL hubs offer mandatory anti-cheat, direct admin support, a non-toxic environment, a friendly community & voice communication servers by Discord & TeamSpeak. We believe this is the best way to experience CS:GO and for Asian players to practice, upgrade and compete!

Learn more at www.apl.gg


Subscription

I am a subscriber to FACEIT Premium/Unlimited, can I play in APL?

No. FACEIT subscription is different from a subscription to APL. If you would like to play in APL and not pay for another subscription, we suggest to cancel your FACEIT ‘Premium’ or ‘CS:GO’ subscription and subscribe to the APL instead.

How much is the subscription to APL?

The standard subscription starts at $4.99 USD/month. Please check for discount offers that we will periodically release through our social media.

I am having a problem with my payment method, what do I do?

Please note: APL admins do not handle payments, this is handled by FACEIT.

FACEIT utilizes Xolla as a payment manager for various payment gateways. Some payment methods take time to go through the payment networks. If you are using country-specific methods or Skrill, we have reports of delays up to 6 hours. Please be patient.

If you make multiple payments when you already have made one then Xsolla will freeze the account to prevent fraud.

All you need to do is to pay once and wait for it to activate. It’s not instant. Depending on the payment method it can take up to six hours. Please be patient and don’t try to pay again! If you still have problems the fastest way is to go through https://static.xsolla.com/system/chat.html

I already subscribed to APL but I still cannot queue, what’s going on?

First, try to restart your FACEIT client or refresh your page in browser. If that does not work, please log out and log back in. If you still cannot queue, please see below.

If you still experience a non-payment going through despite receiving confirmation, please submit a faceit support ticket and let one of our admins know the ticket number to help expedite your process


Seasons and Prizes

What is the total prize pool for APL?

The total prize pool for season 1 is $1,500 USD. The following is the breakdown for each division:

Pro Division [$1,000 USD total]

  1. $500 USD
  2. $300 USD
  3. $100 USD
  4. $50 USD
  5. $50 USD

Division 1 [HK and SG – US$500 total]

  1. $125 USD + Invite to Pro Division
  2. $75 USD
  3. $50 USD
Why is there no prize pool for Division 2?

At launch, Division 2 will not have a prize pool. Because of the infancy of this league, we have to limit prize pools to ensure long-term sustainability. As the league grows and expands, we will be increasing the total prize pool and extending it to Division 2.

When will prizes be paid out?

All prizes will be paid out no more than 60 days of completion of each season.

(I.e. season 1 ends October 31st, 2018, the prize money will be paid ON or BEFORE December 31st, 2018.)

Can I play in more than one hub?

If you’re residing in a country where you have good pings to both HK and SG servers, you are eligible to play in more than one hub. Please do note that prizes are limited to one hub only, e.g., if you win division 1 HK and end up third in division 1 SG, you will only receive the first place prize from division 1 HK.


APL Experience

How do I report toxic players, hackers, or other bad experiences?

You may submit a report via our report form over here. Please note, reports without evidence will not be reviewed. If you wish to report someone but cannot provide evidence, please understand that we cannot process the report. We receive a lot of reports daily, and in order to remain fair and just in our decision making, we simply cannot handle requests without sufficient evidence to support the claim.

Use this link to report players: https://goo.gl/forms/AWRewNjVRNEs8awt2

Do I need to use Discord/TeamSpeak?

Yes, it is mandatory to use voice communication in all APL games. Please follow this link to join our discord server.

For those connecting from China, a special TeamSpeak server has been set up.

APL TeamSpeak 3 Server (HK Divisions):

IP: apl.teamspeak.ninja

pw: aplhk2018

Useful Links:

Download Discord

Download Teamspeak

What is the language we must speak in APL?

All players are required to communicate in-game in English.

All five players on my team can speak another language, other than English. Can we speak our own language in-game if all five players can speak the same?

Yes, you are allowed to do so if all five players can agree.

If ONE player cannot speak your language, but the other four can, you must speak English, or another common language that all five players can understand.

Can I queue with my friends?

The APL queue mode is soloQ only. You may, however, decide to jump on the queue at the same time as your friends, this is allowed. Rosters are chosen by randomly selected captains. Best of luck!

Your admin was abusive and/or disrespectful. Where can I report him/her?

We take Admin abuse extremely seriously, both from Admins and towards Admins. Please submit a report immediately using the report form. Do note, report submissions without evidence will not be considered.


Leaderboard

How does the leaderboard work?

The leaderboard focuses on your win/loss ratio. One win = +14 points, One loss = -9 points. A winning streak of 5 games grants a one-time bonus of +20 points.

Does the APL affect my FACEIT ELO?

Yes, it does.

How much does it affect my ELO?

The ELO gods do not speak.


Server Issues

I am experiencing high var, lag spikes or bad ping on the Singapore servers. What do I do?

The best way to deal with lag issues is to go through the steps listed at https://www.hiperz.com/hiperz_latency.php. One of the FACEIT admins will receive a ticket you submit and look at your problem specifically.

I am experiencing high var, lag spikes or bad ping on the Hong Kong servers. What do I do?

The best way to deal with lag issues is to go through the steps listed at https://www.hiperz.com/hiperz_latency.php. One of the FACEIT admins will receive a ticket you submit and look at your problem specifically.

I’ve followed the steps above and received a reply, but I am still experiencing routing problems. What do I do?

Asia is a vast continent with many ISPs and countless problems that are out of our control. Sometimes, these are even beyond FACEIT’sdomain. Please be patient as we try to solve any and all network problems to the best of our ability.

Why are there no Indian servers?

FACEIT currently do not support Indian servers.

You should include servers in other countries/regions too.

Asia is a very large continent. We put our trust in FACEIT engineers and operations team to provide the best servers for our region. As they conduct their internal research and analysis and make these options available to us, we will definitely consider it.


FACEIT Hub Issues

I am receiving the error –  “You must be in one of the allowed countries to join this hub”. What do I do?

Our Hub limits entry not only on profile flag but on geolocation as well. You must be residing in one of the countries listed in order to play. To fix this –

  • Go to your accounts settings > personal information > address.
  • Fill out your address, city & postcode for your location.
  • After this, log out and log back into your FACEIT account at least twice so the geolocation tag refreshes.
  • Try to rejoin the Hub.
I followed the steps above, but I still cannot join the Hub.

If this still does not work, please approach an admin for an invite link into the Hub you desire to join. Please send us your FACEIT profile link so we can verify you meet the correct join criteria.

How do I mute notifications from the Hub?

In the FACEIT desktop client, next to the “Overview” there is a Hub Icon. Click the arrow below and select ‘Mute notifications’.


FAQ last updated on 05/10/18